REPAIR
Q: Do you offer board level part replacement?
A: Yes. We offer board level part replacement for all board level component repair, including serial ports, charge ports, volume buttons, and heat shield replacement.
Q: Do you offer cosmetic part replacement?
A: Yes. We offer cosmetic part replacement for housings, battery covers and antennas.
Q: Are outbound shipments sent only to dealer locations?
A: Outbound shipments can be sent back to dealer locations or to customer businesses or homes.
Q: How can I keep track of my account?
A: We provide real time data to track units in the device repair or refurbishment programs. We track units through the shipment, arrival, repair, quality assurance, and return shipping process. And we provide up-to-the-minute data to keep you and your customers informed on turn-around time and device status.
RECLAMATION
Q: What’s the economic return on reclaiming parts?
A: You’re able to provide quality, like-new parts while saving the expense of OEM parts.
Q: How do you categorize all parts that are refurbished?
A: All parts are bagged and tagged by standard SKU or by using your specific designation method.
Q: What are your reclamation options?
A: Reclaim options include cosmetic parts and board level components.
Q: What parts do you test?
A: We test ribbon cables, flips, microphones, speakers and vibe-motors to ensure all reclaimed parts meet your specific quality requirements.
Q: We don’t use a standardized SKU. How can you help my processes?
A: All parts can easily be labeled with distinctive designations when required.
